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161
Troubleshooting
Miscellaneous Issues
4/8/14 ZT400 Series™ User Guide P1066582-002
The printer is not
acknowledging a USB
device or is not
reading the files on a
USB device that is
plugged into the USB
host port.
The printer currently supports
USB drives only up to 1 TB in
size.
Use a USB drive that is 1 TB or smaller.
The USB drive may require its
own external power.
If your USB drive requires external power, make
sure that it is plugged into a working power
supply.
Table 7 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution
- ZT400 Series™ 1
- User Guide 1
- Declaration of Conformity 3
- Compliance Information 4
- Contents 5
- About This Document 9
- Who Should Use This Document 10
- Introduction 11
- Printer Options 12
- Printer Components 13
- Control Panel 14
- Zebra printer 15
- Types of Media 16
- Printer Setup and Operation 17
- Ribbon Overview 18
- Adhesive Test 19
- Ribbon Scratch Test 19
- Printer Setup and 21
- Operation 21
- Handling the Printer 22
- I) may damage the 24
- Data Cables 26
- 115 V AC 27
- 230 V AC 27
- Power Cord Specifications 28
- Select a Print Mode 30
- Rewind mode 33
- Load the Media 34
- Roll Media 35
- Fanfold Media 35
- Rear Feed 36
- Bottom Feed 36
- Roll Media (Continued) 37
- (Continued) 37
- If using… Then… 39
- Final Steps for Tear-Off Mode 40
- 4. Close the media door 41
- Rewind Option 46
- Liner Take-Up Option 46
- Final Steps for Rewind Mode 51
- Load the Media—Rewind Mode 52
- Final Steps for Cutter Mode 57
- 5. Close the media door 59
- Load the Ribbon 60
- Printer Setup 61
- If... Then 63
- PAUSE to enable printing 63
- Printer Configuration 65
- Adjust Printer Settings 66
- Print Settings 67
- • THERMAL TRANS 68
- • DIRECT THERMAL 68
- • TEAR OFF 69
- • CUTTER 69
- FEED + CANCEL during printer 71
- ~JD to enable, ~JE to disable 75
- ^JI, ~JI 76
- Network Settings 77
- RFID Settings 80
- RFID ANTENNA 81
- Language Settings 83
- • ZPL II 85
- Sensor Settings 86
- Port Settings 87
- • XON/XOFF 88
- • RTS/CTS 88
- • DSR/DTR 88
- BlueTooth Settings 89
- User Menus 90
- HOME MENU 91
- SETTINGS 91
- ▼ XXXXXXX ▲ 93
- SETTINGS Menu 94
- LEFTARROW 95
- TOOLS Menu 97
- NONE is listed 99
- RIGHT SELECT to select STOP 99
- User Menus—TOOLS Menu 100
- Network Menu Shortcut 101
- or RIGHT ARROW 101
- NETWORK Menu 102
- User Menus—NETWORK Menu 103
- RFID Menu Shortcut 107
- RFID Menu 108
- User Menus—RFID Menu 109
- OK or press 110
- RIGHT SELECT to select GO 110
- LEFTARROW or RIGHT ARROW 110
- LANGUAGE Menu 111
- SENSORS Menu 113
- TAKE LABEL 114
- PORTS MENU 114
- PORTS Menu 115
- ZEBRA TECHNOLOGIES 116
- WML S1.09 © 116
- BLUETOOTH MENU 116
- BLUETOOTH Menu 117
- LOAD BACKING 119
- REMOVE RIBBON 119
- CALIBRATING 121
- PLEASE WAIT 121
- RELOAD ALL 122
- CONTINUE 122
- Reload the ribbon (if used) 123
- Close the printhead 123
- Close the media door 123
- Adjust the Printhead Pressure 124
- If the media... Then 125
- Remove Used Ribbon 128
- Routine Maintenance 129
- Area Method Interval 130
- Printer Exterior 131
- Media Compartment and Sensors 131
- Raise the media door 132
- 8. Close the media door 135
- Clean the Peel Assembly 136
- Clean the Cutter Module 140
- Remove the cutter shield 141
- Replacing Printer Components 144
- Lubrication 144
- Troubleshooting 145
- Meaning of Indicator Lights 146
- Printing Issues 148
- Ribbon Problems 151
- RFID Problems 152
- MEDIA POWER UP and 153
- O) and then back on (I) too 154
- O) the printer 154
- I) the printer 154
- Error Messages 155
- RIBBON OUT 156
- PH NOT AUTHENTICATED 156
- REPLACE PRINTHEAD 156
- Display/ 158
- Indicator Lights 158
- Communications Problems 159
- Miscellaneous Issues 160
- Printer Diagnostics 162
- CANCEL Self Test 163
- PAUSE Self Test 164
- FEED Self Test 165
- Print Quality Description 166
- FEED + PAUSE Self Test 168
- CANCEL + PAUSE Self Test 168
- FE indicates a framing error 169
- PE indicates a parity error 169
- NE indicates noise 169
- Sensor Profile 170
- Specifications 173
- General Specifications 174
- Printing Specifications 175
- Media Specifications 176
- Ribbon Specifications 177
- Glossary 179
- 4/8/14 P1066582-002 183
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