User GuideZebra GX420dDesktop Thermal Printer
x980611-001 Rev. B GX420d User Guide 6/4/083 • Print Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feed Button Modes88980611-001 Rev. B GX420d User Guide 6/4/08Power On ModesWith the printer power on and top cover closed, press and hold the Feed but
6/4/08 GX420d User Guide 980611-001 Rev. BAAppendixThis section provides printer interface connection information.ContentsUniversal Serial Bus (USB) I
Universal Serial Bus (USB) Interface90980611-001 Rev. B GX420d User Guide 6/4/08Universal Serial Bus (USB) InterfaceThe figure below displays the cabl
91Parallel Interface6/4/08 GX420d User Guide 980611-001 Rev. BParallel InterfaceThe printer’s parallel interface uses the IEEE 1284-A to 1284-A parall
Ethernet Interface92980611-001 Rev. B GX420d User Guide 6/4/08Ethernet InterfaceThis interface requires a UTP RJ45 Ethernet cable rated CAT-5 or bette
93Serial Port Interface6/4/08 GX420d User Guide 980611-001 Rev. BSerial Port InterfaceThe maximum current available through the serial and/or parallel
Serial Port Interface94980611-001 Rev. B GX420d User Guide 6/4/08Connecting the Printer to a DTE Device Connecting the Printer to a DCE Device DB-25S
xi6/4/08 GX420d User Guide 980611-001 Rev. BBluetooth Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xii980611-001 Rev. B GX420d User Guide 6/4/08
6/4/08 GX420d User Guide 980611-001 Rev. B1IntroductionThis section describes what you get in your shipping box and provides an overview of printer fe
IntroductionGX Series Thermal Printers2980611-001 Rev. B GX420d User Guide 6/4/08GX Series Thermal PrintersThe Zebra GX model is the best in class des
3IntroductionWhat’s in the Box?6/4/08 GX420d User Guide 980611-001 Rev. BWhat’s in the Box?Save the carton and all packing materials in case you need
IntroductionWhat’s in the Box?4980611-001 Rev. B GX420d User Guide 6/4/08Your PrinterOpening the printerTo access the media compartment, you must open
5IntroductionWhat’s in the Box?6/4/08 GX420d User Guide 980611-001 Rev. BPrinter FeaturesSensorPeel BarPlatenRollerDispenser Option Black-LineSensorGa
IntroductionWhat’s in the Box?6980611-001 Rev. B GX420d User Guide 6/4/08Moveable Blackline Sensor (Option)Media Cutter(Option)
7IntroductionWhat’s in the Box?6/4/08 GX420d User Guide 980611-001 Rev. BOperator Controls Power Switch Press up to turn ON or down to turn OFF the pr
ii980611-001 Rev. B GX420d User Guide 6/4/08©2008 ZIH Corp. The copyrights in this manual and the software and/or firmware in the label printer descri
IntroductionWhat’s in the Box?8980611-001 Rev. B GX420d User Guide 6/4/08Status LightLocated on the top case next to the feed button, the status light
9IntroductionWhat’s in the Box?6/4/08 GX420d User Guide 980611-001 Rev. BClosing the printer1. Lower the top cover.2. Press down until the cover snaps
IntroductionWhat’s in the Box?10980611-001 Rev. B GX420d User Guide 6/4/08 Notes • __________________________________________________________________
6/4/08 GX420d User Guide 980611-001 Rev. B2Getting StartedThis section describes how to set up your printer for the first time and use the most common
Getting StartedAttaching Power12980611-001 Rev. B GX420d User Guide 6/4/08Attaching Power1. Make sure the printer’s power switch is in the off positio
13Getting StartedLoading Roll Media6/4/08 GX420d User Guide 980611-001 Rev. BLoading Roll MediaWhen you load media, you must place the roll onto the m
Getting StartedLoading Roll Media14980611-001 Rev. B GX420d User Guide 6/4/08Placing the Roll in the Media Compartment1. Open the printer. Remember t
15Getting StartedLoading Roll Media6/4/08 GX420d User Guide 980611-001 Rev. B3. If your printer includes the moveable blackline sensor option, verify
Getting StartedLoading Roll Media16980611-001 Rev. B GX420d User Guide 6/4/084. Pull the media so that it extends out of the front of the printer. Ver
17Getting StartedPrinting a Test (Printer Configuration) Label6/4/08 GX420d User Guide 980611-001 Rev. BPrinting a Test (Printer Configuration) LabelB
iii6/4/08 GX420d User Guide 980611-001 Rev. BFCC Compliance StatementThis device complies with Part 15 rules. Operation is subject to the following tw
Getting StartedHooking Up the Printer and Computer18980611-001 Rev. B GX420d User Guide 6/4/08Hooking Up the Printer and ComputerThe Zebra G-Series pr
19Getting StartedHooking Up the Printer and Computer6/4/08 GX420d User Guide 980611-001 Rev. BUSB Interface RequirementsUniversal Serial Bus (version
Getting StartedHooking Up the Printer and Computer20980611-001 Rev. B GX420d User Guide 6/4/08Serial CommunicationsThe required cable must have a nine
21Getting StartedHooking Up the Printer and Computer6/4/08 GX420d User Guide 980611-001 Rev. BEPL Y CommandUse the serial port setup (Y) command to ch
Getting StartedHooking Up the Printer and Computer22980611-001 Rev. B GX420d User Guide 6/4/08Parallel PortThe required cable must have a twenty-five
23Getting StartedHooking Up the Printer and Computer6/4/08 GX420d User Guide 980611-001 Rev. BEthernet The printer requires UTP RJ45 Ethernet cable ra
Getting StartedHooking Up the Printer and Computer24980611-001 Rev. B GX420d User Guide 6/4/08Communicating with the PrinterBegin installing the Zebra
6/4/08 GX420d User Guide 980611-001 Rev. B3Print OperationsThis section provides media and print handling, font and language support, and the setup of
Print OperationsDetermining Printer Configuration26980611-001 Rev. B GX420d User Guide 6/4/08Determining Printer ConfigurationThe G-Series printer use
27Print OperationsModes of Printing6/4/08 GX420d User Guide 980611-001 Rev. BModes of PrintingYou can operate this printer in many different modes and
iv980611-001 Rev. B GX420d User Guide 6/4/08Environmental ManagementDo not dispose of this product in unsorted municipal waste. This product is recycl
Print OperationsPrint Media Types28980611-001 Rev. B GX420d User Guide 6/4/08Table 1 • Types of Media Roll and Fanfold MediaMedia Type How It Looks De
29Print OperationsReplacing Supplies6/4/08 GX420d User Guide 980611-001 Rev. BDetermining Thermal Media TypesThermal transfer media requires ribbon fo
Print OperationsAdjusting the Print Width30980611-001 Rev. B GX420d User Guide 6/4/08Adjusting the Print WidthPrint width must be set when: • You are
31Print OperationsMedia Sensing6/4/08 GX420d User Guide 980611-001 Rev. BMedia SensingThe G-Series printer has automatic media sensing capability. The
Print OperationsPrinting on Fan-Fold Media32980611-001 Rev. B GX420d User Guide 6/4/08Printing on Fan-Fold MediaPrinting on fan-fold media requires yo
33Print OperationsPrinting on Fan-Fold Media6/4/08 GX420d User Guide 980611-001 Rev. B3. Insert the media through the slot at the rear of the printer.
Print OperationsPrinting with Externally Mounted Roll Media34980611-001 Rev. B GX420d User Guide 6/4/08Printing with Externally Mounted Roll MediaThe
35Print OperationsFonts and Your Printer6/4/08 GX420d User Guide 980611-001 Rev. BFonts and Your PrinterThe G-Series printer supports your language an
Print OperationsFonts and Your Printer36980611-001 Rev. B GX420d User Guide 6/4/08• To remove non Asian EPL fonts with EPL programming, use the EK com
37Print OperationsStand Alone Printing6/4/08 GX420d User Guide 980611-001 Rev. BStand Alone PrintingYour printer can be configured to work without bei
6/4/08 GX420d User Guide 980611-001 Rev. BAbout This DocumentThis section provides you with contact information, document structure and organization,
Print OperationsSending Files to the Printer38980611-001 Rev. B GX420d User Guide 6/4/08Sending Files to the PrinterFiles can be sent to the printer f
39Print OperationsSending Files to the Printer6/4/08 GX420d User Guide 980611-001 Rev. B5. Click on your Zebra printer to select the printer for downl
Print OperationsPrint Meter40980611-001 Rev. B GX420d User Guide 6/4/08Print MeterThe G-Series printer has the capability to report printhead maintena
41Print OperationsEPL Line Mode6/4/08 GX420d User Guide 980611-001 Rev. BEPL Line ModeYour direct thermal printer supports Line Mode printing. EPL Lin
Print OperationsEPL Line Mode42980611-001 Rev. B GX420d User Guide 6/4/08 Notes • ___________________________________________________________________
6/4/08 GX420d User Guide 980611-001 Rev. B4Printer OptionsThis section covers the common printer options and accessories with brief descriptions and h
Printer OptionsLabel Dispenser Option44980611-001 Rev. B GX420d User Guide 6/4/08Label Dispenser OptionThe factory installed label dispenser option al
45Printer OptionsLabel Dispenser Option6/4/08 GX420d User Guide 980611-001 Rev. B2. Lift the liner over the top of the printer and open the dispenser
Printer OptionsLabel Dispenser Option46980611-001 Rev. B GX420d User Guide 6/4/083. Insert the label liner between the dispenser door and the printer
47Printer OptionsMoveable Blackline Sensor Option6/4/08 GX420d User Guide 980611-001 Rev. BMoveable Blackline Sensor OptionThe factory installed optio
About This DocumentWho Should Use This Documentvi980611-001 Rev. B GX420d User Guide 6/4/08Who Should Use This DocumentThis User Guide is intended for
Printer OptionsMoveable Blackline Sensor Option48980611-001 Rev. B GX420d User Guide 6/4/08Adjusting the Moveable Blackline Sensor for Black Mark or N
49Printer OptionsCutter Option6/4/08 GX420d User Guide 980611-001 Rev. BCutter OptionThe printer supports two factory installed media cutter options f
Printer OptionsCutter Option50980611-001 Rev. B GX420d User Guide 6/4/08Loading Media with the Cutter Option1. Open the printer. Remember that you ne
51Printer OptionsCutter Option6/4/08 GX420d User Guide 980611-001 Rev. B3. If your printer includes the moveable blackline sensor option, verify that
Printer OptionsCutter Option52980611-001 Rev. B GX420d User Guide 6/4/084. Thread the media through the cutter’s inside slot so that it extends out of
53Printer OptionsZebraNet® 10/100 Internal Print Server Option6/4/08 GX420d User Guide 980611-001 Rev. BZebraNet® 10/100 Internal Print Server OptionT
Printer OptionsZebraNet® 10/100 Internal Print Server Option54980611-001 Rev. B GX420d User Guide 6/4/08Printer Network Configuration Status LabelG-Se
55Printer OptionsRTC and Full Flash Memory Option6/4/08 GX420d User Guide 980611-001 Rev. BRTC and Full Flash Memory OptionPrinters with the factory i
Printer OptionsAsian Fonts - Printer Accessory56980611-001 Rev. B GX420d User Guide 6/4/08Asian Fonts - Printer AccessoryAsian font sets are downloade
57Printer OptionsKDU — Printer Accessory6/4/08 GX420d User Guide 980611-001 Rev. BKDU — Printer AccessoryThe KDU (keyboard display unit) is a small te
viiAbout This DocumentContacts6/4/08 GX420d User Guide 980611-001 Rev. BContactsWeb SiteVisit us at: http://www.zebra.comTechnical Support via the Int
Printer OptionsKDU — Printer Accessory58980611-001 Rev. B GX420d User Guide 6/4/08KDU and G-Series Printer Serial Port Adapter Installation1. Switch t
59Printer OptionsKDU Plus — Printer Accessory6/4/08 GX420d User Guide 980611-001 Rev. BKDU Plus — Printer AccessoryThe KDU Plus is a terminal device w
Printer OptionsKDU Plus — Printer Accessory60980611-001 Rev. B GX420d User Guide 6/4/08 Notes • _____________________________________________________
6/4/08 GX420t / GX430t User Guide 980611-001 Rev. B5Control Panel OperationThis section describes the operation, navigation and parameters displayed b
IntroductionLCD Display Overview62980611-001 Rev. B GX420t / GX430t User Guide 6/4/08LCD Display OverviewThe LCD display for G-Series printers with th
63IntroductionNormal Operation Display6/4/08 GX420t / GX430t User Guide 980611-001 Rev. BNormal Operation DisplayWhen the printer is On and Ready, the
IntroductionPrinter Settings64980611-001 Rev. B GX420t / GX430t User Guide 6/4/08Printer SettingsThe user selectable Printer settings are shown in the
65Introduction802.11 WLAN Settings6/4/08 GX420t / GX430t User Guide 980611-001 Rev. B802.11 WLAN SettingsThe programmable 802.11 WLAN settings are sho
IntroductionBluetooth Settings66980611-001 Rev. B GX420t / GX430t User Guide 6/4/08
6/4/08 GX420d User Guide 980611-001 Rev. B6MaintenanceThis section provides routine cleaning and maintenance procedures. ContentsCleaning. . . . . . .
About This DocumentDocument Conventionsviii980611-001 Rev. B GX420d User Guide 6/4/08Document ConventionsThe following conventions are used throughout
MaintenanceCleaning68980611-001 Rev. B GX420d User Guide 6/4/08CleaningWhen you clean the printer, use one of the following supplies that best suits y
69MaintenanceCleaning6/4/08 GX420d User Guide 980611-001 Rev. BCleaning the PrintheadAlways use a new cleaning pen on the printhead (an old pen carrie
MaintenanceCleaning70980611-001 Rev. B GX420d User Guide 6/4/08Media Path ConsiderationsUse a cleaning swab to remove debris, dust or crust that has b
71MaintenanceCleaning6/4/08 GX420d User Guide 980611-001 Rev. BSensor CleaningDust can accumulate on the media sensors. 1. Gently brush away dust; if
MaintenanceCleaning72980611-001 Rev. B GX420d User Guide 6/4/08Platen Cleaning and ReplacementThe standard platen (drive roller) normally does not req
73MaintenanceCleaning6/4/08 GX420d User Guide 980611-001 Rev. B5. Install the platen in the printer. Discard the cleaning swabs after use - do not reu
MaintenanceReplacing the Printhead74980611-001 Rev. B GX420d User Guide 6/4/08Other Printer MaintenanceThere are no user level maintenance procedures
75MaintenanceReplacing the Printhead6/4/08 GX420d User Guide 980611-001 Rev. B2. Pull the printhead forward and pull it free of the top case if necess
MaintenanceReplacing the Printhead76980611-001 Rev. B GX420d User Guide 6/4/08Replacing the Printhead1. Align the printhead to plug the left and right
6/4/08 GX420d User Guide 980611-001 Rev. B7TroubleshootingThis section provides information about printer error reporting that you might need for prin
6/4/08 GX420d User Guide 980611-001 Rev. BContentsAbout This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status Light Descriptions78980611-001 Rev. B GX420d User Guide 6/4/08Status Light DescriptionsStatus Light Error Resolutions1. The printer is not rec
79Status Light Error Resolutions6/4/08 GX420d User Guide 980611-001 Rev. B The printhead needs to cool down.• If this error continues, turn the p
Print Quality Problems80980611-001 Rev. B GX420d User Guide 6/4/08Print Quality ProblemsNo print on the label.• The media may not be direct thermal me
81Print Quality Problems6/4/08 GX420d User Guide 980611-001 Rev. BThere are long tracks of missing print (blank vertical lines) on several labels.• Th
Print Quality Problems82980611-001 Rev. B GX420d User Guide 6/4/08A EPL label format was sent to, but not recognized by, the printer.• Is the printer
83Manual Calibration6/4/08 GX420d User Guide 980611-001 Rev. BManual CalibrationManual calibration is recommended whenever you are using pre-printed m
Troubleshooting Tests84980611-001 Rev. B GX420d User Guide 6/4/08Troubleshooting TestsPrinting a Configuration Label To print out a listing of the pri
85Resetting the Factory Default Values6/4/08 GX420d User Guide 980611-001 Rev. BResetting the Factory Default ValuesSometimes, resetting the printer t
Communications Diagnostics86980611-001 Rev. B GX420d User Guide 6/4/08The following example of a communications DUMP mode printed out. The printout di
87Feed Button Modes6/4/08 GX420d User Guide 980611-001 Rev. BFeed Button ModesPower Off Mode (Communications Diagnostics Mode)With the printer power o
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