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Maintenance
Fault Finding / Troubleshooting
108
P1003640-002 TTP 2100 Technical Manual 09/28/2009
Fault Finding / Troubleshooting
In connection with service of the printer it is good practice to remove paper dust and lint from
the paper path, cutter and sensor areas. Paper dust, when accumulated, may interfere with
printer functions such as optical sensors.
To avoid smudging the paper, do not apply oil on the cutting knife.
Table 5 • Fault Finding / Troubleshooting)
Symptom Suggested Actions
Nothing is printed when you press the
feed button in self-test mode, but the
document is transported, cut and ejected.
• Check that the paper roll is turned the correct way with
thermal sensitive layer facing up.
• Check that the paper used meets the paper specification
• Check that the printhead cable is fully inserted into the
connectors at each end.
Paper jam
• Check cutter-home sensor.
Printer does not work at all
• Check that the printhead is closed.
• Check that power is supplied to the printer.
• Check the function of the paper-out sensor.
Self-test prints OK, but the printer
works strangely in normal operation.
• Check that both ends of the interface cable are properly
connected.
• Application program might be incorrect. Contact system
manager.
No cutting
• Check that the connector for the cutting motor is fully seated
on the control board.
Bad cutting (uneven top and bottom
document edges).
• Switch OFF printer and remove any obstructing paper
particles in cutter and presenter modules.
Inconsistent cutter operation
• Check/clean cutter-home sensor.
Missing print or irregular spots.
• Paper may be too humid. Let it adapt to ambient temperature
and humidity for approximately 24 hours before use.
• The paper used might not meet the paper specification.
White longitudinal lines in the printout.
• Faulty printhead. Replace.
Faint print.
• The paper used might not meet the paper specification.
• Clean printhead with ethyl or isopropyl alcohol.
• Adjust print contrast, see Print Setup on page 86.
Strange characters or graphics printed,
or any kind of strange printer behavior.
• Might be caused by erroneous data sent from the host. Check
validity of transferred data.
- TTP 2100 1
- Technical Manual 1
- Contents 3
- Introduction 7
- Contacts 8
- Product Presentation 10
- Eject Mode 12
- Hold Mode 12
- Print and drop 12
- Print and take 12
- Controls 13
- Power Indicator 14
- Status Indicator 14
- Description 14
- Installation 15
- Paper Width Setting 16
- Value When Used 16
- 10. Select Upload One 17
- Top of Form (TOF) Sensor 18
- Calibrating the TOF Sensor 19
- Installation Considerations 20
- Orientation 21
- Push down 22
- Design Your Own Mounting 23
- Ambient Light 24
- Paper low 25
- Connector 25
- TTP 2110 26
- TTP 2130 27
- Housing: 29
- Tyco No. 350777-1 29
- Socket: 29
- Tyco No. 350689-1 29
- Making a Self-Test Printout 30
- Installing a Printer Driver 32
- Operation 33
- Temperature-sensitive 34
- SW96074C 34
- SW96075C 34
- Wrong! Wrong! Wrong! 35
- 1. Open the printer lid 36
- Programming 37
- Figure 24 • Printout Styles 38
- ESC ! n1 39
- Select font 39
- 1B 23 Hex 43
- 27 35 Decimal 43
- 1B 5A Hex 43
- 27 90 Decimal 43
- Text Commands 44
- 1B 21 n1 hex 45
- 27 33 n1 decimal 45
- 1B 42 n1 Hex 45
- 27 66 n1 decimal 45
- Software Command Syntax 46
- 1B 68 n1 hex 47
- 27 104 n1 decimal 47
- 1B 77 n1 hex 47
- 27 119 n1 decimal 47
- 0C hex 50
- 12 decimal 50
- 09 hex 50
- 9 decimal 50
- Bar Code Commands 51
- 1B 42 53 n1...n11 hex 52
- 27 66 83 n1...n11 decimal 52
- Code 128 / EAN128 53
- Name Dec Hex 53
- 1B 7C n1 nx Hex 54
- 027 124 n1 nx Decimal 54
- Graphics Commands 55
- 1B 72 n1...n9 hex 56
- 27 114 n1...n9 decimal 56
- 1B 67 n1...n5 hex 57
- 27 103 n1...n5 decimal 57
- 1B 4C n1 Hex 57
- 27 76 n1 Decimal 57
- Print Commands 58
- 1B 6A n1 hex 59
- 27 106 n1 decimal 59
- 1B 51 n1 hex 59
- 1B 81 n1 Decimal 59
- Cut and Present Commands 60
- Eject 1 mm 61
- 05 Hex 62
- 5 Decimal 62
- System Related Commands 63
- 1B 26 50 n1...n2 hex 65
- 27 38 80 n1...n2 decimal 65
- 1B 26 73 0A Hex 65
- 27 38 115 10 Decimal 65
- 1B 00 Hex 66
- 27 0 Decimal 66
- Status Reporting Commands 67
- 1B 05 02 hex 68
- 27 5 2 decimal 68
- 1B 05 04 hex 69
- 27 5 4 decimal 69
- 1B 05 05 hex 70
- 27 5 5 decimal 70
- 2. The printer is printing 71
- 1B 05 45 hex 74
- 27 5 69 decimal 74
- 1B 05 50 n1 hex 75
- 27 5 80 n1 decimal 75
- 1B 06 n1 hex 75
- 27 6 n1 decimal 75
- File Format 76
- Character Bitmap Data 77
- Printing 79
- 5. Print the printout 80
- Default Parameter Settings 81
- Default Value 82
- Examples 82
- Summary of Parameter Settings 83
- 0, 0 (0 mm) 83
- TTP model 84
- 2110 2130 84
- Serial Interface Set-up 85
- Print Setup 86
- Fixed Document Mode 89
- 0, 0 Min 90
- Cut Position Calibration 91
- Wall Compensation (mm) 91
- Printable Area 98
- Page Setup 100
- Simple Calibration Process 101
- FF (Form Feed) 102
- Interface 103
- Setup Options 104
- Parameter Options 104
- USB, TTP 2130 105
- Maintenance 107
- Symptom Suggested Actions 108
- 1. Open the printhead 109
- Firmware 110
- Firmware Identification 111
- Maintenance 112
- Specifications 113
- Ticket Specifications 114
- TOF Detection 115
- Print Module 116
- Ticket Separation 116
- Presenter 116
- Electronics 116
- Text Mode 117
- Miscellaneous 117
- Basic Character Set 118
- Printers 119
- Accessories 119
- Item NA/LA/AP EMEA 119
- Dimensions 120
- Media Holder 121
- 70W Power Supply 122
- 中国 RoHS 材料声明 123
- (China RoHS Material 123
- Declaration) 123
- BM sensor, 95 125
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