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Troubleshooting
Print Quality Problems
12/23/2009 KR403 Integrators Guide P1016701-001
• The rubbery smooth surface has become polished and slippery,
There are long tracks of missing print (blank vertical lines) on
several labels.
• The printhead is dirty. Clean the printhead.
• The printhead elements are damaged.
The printing does not start at the top of the receipt or misprinting of
one to three receipts.
• The printer needs to be calibrated. Refer to the two-flash sequence of Feed Button Modes
on page 31 in this section.
• Verify that the Label Top (
^LT) command is correctly set for your application (consult the
ZPL Programming Guide).
A receipt format was sent to, but not recognized by, the printer.
• Is the printer in pause mode? If so, press the Feed button.
• If the status LED is on or flashing, refer to What the Status Light is Telling You on page 92.
• Make sure the data cable is correctly installed.
• A communications problem has occurred. First, make sure that the correct
communications port on the computer is selected. Refer to Communicating with the
Printer on page 49.
• Verify the correct Format and Control Prefix on the printer match what you are using in
your ZPL programmed label format. The default Format (COMMAND CHAR) is Caret
(^) character and the Control (CONTROL CHAR) is a Tilde (~) character. Verify the
characters with the Configuration Status label printout. Refer to the one-flash sequence of
Feed Button Modes on page 31 to print this label.
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