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Maintenance
Fault Finding
93
P1003642-001 TTPM3 Installation and Programming Manual 01/06/2009
Fault Finding
In connection with service of the printer it is good practice to remove paper dust and lint from
the paper path, cutter and sensor areas. Paper dust, when accumulated, may interfere with
printer functions such as optical sensors.
To avoid smudging the paper, do not apply oil on the cutting knife.
Table 4 • Faultfinding
Symptom Suggested actions
Nothing is printed when you press
the feed button in self-test mode,
but the document is transported,
cut and ejected.
• Check that the paper roll is turned the correct way
with thermal sensitive layer facing up.
• Check that the paper used meets the paper
• Check that the printhead cable is fully inserted into
the connectors at each end.
Paper jam
• Check cutter-home sensor.
Printer does not work at all
• Check that the printhead is closed.
• Check that power is supplied to the printer.
• Check the function of the paper-out sensor.
Self-test prints OK, but the printer
works strangely in normal
operation.
• Check that both ends of the interface cable are
properly connected.
• Application program might be incorrect. Contact
system manager.
No cutting
• Check that the connector for the cutting motor is
fully seated on the control board.
Bad cutting (uneven top and
bottom document edges).
• Switch OFF printer and remove any obstructing
paper particles in cutter and presenter modules.
Inconsistent cutter operation
• Check/clean cutter-home sensor.
Paper is fed straight through the
printer. Paper does not loop.
• Check/clean presenter sensor.
• Check setting of parameter p9.
Missing print or irregular spots.
• Paper may be too humid. Let it adapt to ambient
temperature and humidity for approximately 24
hours before use.
• The paper used might not meet the paper
specification.
White longitudinal lines in the
printout.
• Faulty print head, replace.
Faint print.
• The paper used might not meet the paper
specification.
• Clean print head with ethyl or isopropyl alcohol.
• Adjust print contrast.
Strange characters or graphics
printed, or any kind of strange
printer behavior.
• Might be caused by erroneous data sent from the
host. Check validity of transferred data.
- Zebra® TTPM3 1
- Installation and 1
- Programming Manual 1
- Contents 3
- Document Printing 8
- Magnetic Encoding 8
- Document Handling 8
- Introduction 10
- Contacts 10
- Installation 11
- Installing a Desktop Printer 13
- Output Tray or Nozzle? 15
- Socket: AMP No. 350689-1 17
- Operation 19
- Keyboard 20
- Paper Stock Positioning 21
- Paper Loading 22
- Paper Jam Removal 23
- Self Test 24
- Repeat Fixed Print 24
- TTPM3 Start-up 25
- Power Failure Cleanup 25
- Start-up Synchronization 25
- Normal Operation 26
- Single-ticket Handling 27
- Inserting a Single Ticket 28
- Read and Decode 28
- Encode and Print 29
- Ejecting the Ticket 29
- Programming 31
- Graphics 33
- Bar Codes 34
- Magnetic Codes 34
- Triggering a Printout 35
- Command Acknowledgment 35
- Additional Commands 35
- Ticket Memory 35
- Encode Binary Data on Track 1 36
- System Commands 37
- Document Entry Commands 38
- Print-data Commands 38
- Storage Commands 39
- Command Reference 41
- !Z 20 <CR><LF> 44
- Feed- acceleration and speed 45
- Example • 45
- Error code Error 47
- Print Related Commands 49
- Text Printing 50
- Graphics Printing 51
- Printing Bar Codes 53
- Example 2 • Code 39 example 54
- Example 3 • Code 128 example 54
- Canceling a Ticket 55
- Encoding 57
- Checksum 59
- Reading and Decoding 60
- What Can You Encode? 61
- Font Loading 68
- Logotypes 69
- Ticket Examples 70
- Printing Bold Text 73
- Reversed Text 73
- Text Attributes 74
- Default Parameter Settings 75
- Default Value 76
- Examples 76
- Summary of Parameter Settings 77
- Restore Factory Default 78
- Parameter Reference 79
- Sets burn time 27 80
- Silent 80
- Enabled 80
- Sets 400 steps/second 82
- Sets 4000 steps/second 82
- Sets 1000 steps/second 82
- Error Codes and Status 87
- Reporting 87
- ENQ” (05H), and !S commands 88
- Security Additions 89
- Extended acknowledgement 91
- Maintenance 93
- Fault Finding 94
- Cleaning the Print Head 95
- Firmware 95
- Setup Options 98
- Communications Protocol 98
- Communications Cable 99
- Ticket Base Material 100
- Coating and Preprint 101
- Magnetic Media 101
- Document Stock 102
- Specifications 102
- TTPM3 Accepted Sizes 103
- Equal Distance Between Tabs 104
- Tickets with 45° Cut Corners 105
- Firmware Versions 106
- Firmware History 106
- FW Version TTPM2 TTPM3 106
- FW revision Change 106
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